Annual Report 2016-17

Examining complaints Our complaints process ensures high standards of judicial performance and protects judicial officers from unwarranted intrusions into their judicial independence. Results 2016–17 . . . . . . . . . . . . . . . . . 42 Challenge 2016–17 . . . . . . . . . . . . . . . . 42 The year ahead 2017–18 . . . . . . . . . . . . . .42 Evaluating the complaints function . . . . . . . . . .43 Why we examine complaints . . . . . . . . . . . . 44 Complaints received and examined during the year . . .45 Identifying complaint patterns 2016–17 . . . . . . . .47 How we deal with complaints and enquiries . . . . . .48