Annual Report 2016-17

53 Our partners and the community Evaluating our performance An assessment of the results shown in Table 12 demonstrates that engagement with our partners and the community performed to expectation in 2016–17. The table below shows the evidence for each identified result as well as details of each measure we have put in place to achieve our objectives and how we performed. Table 12. Results for engagement with our partners and the community Result Measures Performance The public was informed about our work and role in the justice system and our contribution to judicial performance. Maintain or increase publicly- accessible information on our website; through presentations and community engagement. Commission staff gave 19 presentations about our work and role throughout the year (see Appendix 15). See p 55. Commission conducted seminars for Rule of Law Institute and by responding to telephone and written enquiries. Maintain or increase public access to information on our website. We responded to 265 enquiries from potential complainants. See p 55. New publications uploaded on our website for free-to-view service; existing publications updated throughout the year: see p 40 and Appendix 8. Website use of our online information grew at an overall rate of 16% (last year: 9%). Government agencies had access to our statistical and legal information and shared our knowledge. Maintain research service to Government agencies. We responded to 11 substantial research enquiries (last year: 21): see p 56. We provided capacity-building assistance to Chinese, South East Asian, Papua New Guinea, Pacific and African jurisdictions. Maintain or increase our capacity- building assistance. We hosted 2 visitors and 6 delegations throughout the year and provided substantial assistance to the Papua New Guinea judiciary: see p 57 and Appendix 12. We shared knowledge, resources and experience with other judicial education providers. Maintain or increase exchanges throughout the year. See p 55. We provided advice to other Australian jurisdictions and institutions. Maintain advice on an “as requested” basis. Provided assistance to Rule of Law Institute and Judicial Council on Cultural Diversity: see pp 54, 58. The Commission provided contractual services to partners and the community. Maintain or increase revenue obtained from contractual services. 11% of our income was self-generated to supplement funds from consolidated revenue: see p 85 in Our finances.