Annual Report 2016-17

7 Overview of the Commission A key challenge was: • explaining to complainants why their complaints were dismissed. Target 2017–18: we plan to finalise the majority of complaints that do not require further examination within 90 days and the preliminary examination of all complaints within 12 months. See pp 41–50 for more information. A key result was: • 72 formal complaints were examined and all complaints were acknowledged in writing within 5 days; 99% of complaints were finalised within 12 months of their receipt. A key challenge was: • balancing our core work with requests for assistance with research and capacity-building projects. Target 2017–18: we plan to continue interacting with other national and international continuing judicial education providers and judiciaries to share resources and promote best practice for judicial officers. See pp 51–60 for more information. Our partners and the community Key results were: • we collaborated with other national and international judicial education providers and judiciaries to share resources and promote best practice • the public was informed about our work and role in the justice system and our contribution to judicial performance • finalising the pilot Integrated Criminal Case System Database for the National and Supreme Courts of PNG to assist the PNG justice sector to better administer its justice system. A key challenge was: • planning for and implementing our office relocation in late 2016. Target 2017–18: we plan to review our internal communications strategy to ensure we are supporting our people’s information needs. See pp 61–68 for more information. Our people A key result was: • 91% staff satisfaction as measured in our yearly staff survey and a low 5% staff turnover. Our governance, policies and processes Key results were: • a robust approach has been taken to governance with 10 Commission meetings and 4 Audit and Risk Management Committee meetings held • achieving a 38% reduction in energy use. Examining complaints A key challenge was: • the review of, and compliance with, internal audit recommendations. These recommendations must be balanced with our core operations. Target 2017–18: we plan to continue to comply with audit and risk management policy requirements through our Audit and Risk Management Committee. See pp 69–82 for more information.