Judicial Commission of NSW Annual Report 2017-18

Judicial Commission of NSW — Annual Report 2017–18 46 Examining complaints Results, challenges and strategic direction in brief Examine all complaints efficiently, effectively, independently and objectively. Aim to finalise the majority of complaints that do not require further examination within 90 days and the preliminary examination of all complaints within 12 months. The complaints process will inform the design of education sessions. Monitor and report on trends in complaints. Challenges 2017–18 Results 2017–18 Independence of judicial officers was maintained: see p 47. High standards of judicial performance maintained: 89% of complaints summarily dismissed: see p 49. 65 complaints finalised in 2017–18: see p 49. 90% of complaints were finalised within 6 months, 100% of complaints finalised within 9 months of receipt: see p 49. Gave informal advice to 304 potential complainants: see p 50. Information gathered from the complaints process used to develop judicial education sessions: see p 51. Explaining to a disappointed complainant why their complaint was dismissed. Strategic direction 2018–19 Photo previous page: The Law Courts Building, located on Macquarie Street, Sydney, accommodates the court’s registries and is where all civil and appeals cases are heard.