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Complaints
Complaint statistics
Complaint statistics
Date
July 2023
Table of particulars of complaints examined 2018–23
| 2018–19 | 2019–20 | 2020–21 | 2021–22 | 2022–23 | |
|---|---|---|---|---|---|
| Complaints pending at 1 July at the start of the period | 26 | 19 | 27 | 11 | 13 |
| Complaints made during the year | 63 | 57 | 57 | 43 | 96 |
| Total number of complaints | 89 | 76 | 84 | 54 | 109 |
| Complaints examined and dismissed | 66 | 45 | 72 | 39 | 71 |
| Complaints referred to head of jurisdiction | 1 | 3 | 0 | 2 | 3 |
| Complaints referred to Conduct Division | 1 | 0 | 0 | 0 | 0 |
| Complaints withdrawn | 1 | 1 | 0 | 0 | 1 |
| Total number of matters finalised | 69 | 49 | 73 | 41 | 75 |
| Complaints pending at 30 June at the end of the period | 20 | 27 | 11 | 13 | 34 |