Complaint statistics

Table of particulars of complaints examined 2014-19
2014–15 2015–16 2016–17 2017–18 2018–19
Complaints pending at 30 June at the start of the period 8

11

14

        17

26

Complaints made during the year    59   44

75

      74

63

Total number of complaints   67  55

89

      91

89

Complaints examined and dismissed   49   40

69

       55

66

Complaints referred to head of jurisdiction   4   0

2

        5 1
Complaints referred to Conduct Division   2   0

1

         2

1

Complaints withdrawn   1   1

0

3

1

Total number of matters finalised   56   41

72

65

69

Complaints pending at 30 June at the end of the period   11   14

17

26

20