Complaint statistics

	2017–18	2018–19	2019–20	2020–21	2021–22
Complaints pending at 30 June at the start of the period	17	26	19	27	11
Complaints made during the year	74	63	57	57	43
Total number of complaints	91	89	76	84	54
Complaints examined and dismissed	55	66	45	72	39
Complaints referred to head of jurisdiction	5	1	3	0	2
Complaints referred to Conduct Division	2	1	0	0	0
Complaints withdrawn	3	1	1	0	0
Total number of matters finalised	65	69	49	73	41
Complaints pending at 30 June at the end of the period	26	20	27	11	13