Complaint statistics

Table of particulars of complaints examined 2014-19
2014–15 2015–16 2016–17 2017–18 2018–19
Complaints pending at 30 June at the start of the period 8

11

14

         17

26
Complaints made during the year    59   44

75

       74

63
Total number of complaints   67  55

89

       91

89
Complaints examined and dismissed   49   40

69

        55

66
Complaints referred to head of jurisdiction   4   0

2

         5 1
Complaints referred to Conduct Division   2   0

1

          2

1
Complaints withdrawn   1   1

0

 3

1
Total number of matters finalised   56   41

72

 65

69
Complaints pending at 30 June at the end of the period   11   14

17

 26

20